Frequently asked questions
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Reservations
What time is check-in and check-out?
Check-in is from 3 pm and check-out is until 11 am. Early arrival and late departure can be arranged on request, subject to availability.
What is your cancellation policy?
Flexible rates can be cancelled free of charge up to 48 hours before arrival. Advance Saver rates are non-refundable but include a 12% discount.
Do you require a deposit?
We hold a card to guarantee your stay and take payment on departure. Packages and Advance Saver rates are charged at the time of booking.
During your stay
Is breakfast included?
Breakfast is included with suites, villas and all packages. For rooms it can be added at 32 per guest per night when you book.
Are children welcome?
Yes. The Family Loft, the Pool Villa and the Cliff House are ideal for families, and cots are free. The spa and the Brass Bar terrace are reserved for adults.
Can you arrange airport transfers?
Our drivers meet you at arrivals in a private car. Transfers can be added to your booking or requested from the concierge at any time.
Do you allow pets?
Well-behaved dogs are welcome in the Garden Rooms and villas for a small cleaning fee. Please let us know when you book.
Spa & dining
Do I need to book spa treatments in advance?
We recommend booking at least a week ahead in high season. The pool, steam room and daily yoga are free for all hotel guests.
Can you cater for dietary requirements?
Absolutely. Our kitchens cook vegetarian, vegan, gluten-free and allergen-aware menus every day. Tell us in your booking notes.