Help centre

Let's get you selling.

Finish the setup checklist, browse the guides or message the support team.

Setup checklist

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Common questions

How do I print shipping labels?

Select orders on the Orders page and choose Print labels. Labels are created with your default carrier and saved on each order.

When do I get paid?

Card payments are paid out every weekday, two business days after the sale.

Can I sell wholesale from the same store?

Yes. Mark products as wholesale, then send your wholesale buyers a private catalogue link with their own prices.

How do returns work?

Customers request a return from their order page. You approve it, and Tillo emails them a prepaid label.

Support

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