Help centre
Let's get you selling.
Finish the setup checklist, browse the guides or message the support team.
Setup checklist
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Common questions
How do I print shipping labels?
Select orders on the Orders page and choose Print labels. Labels are created with your default carrier and saved on each order.
When do I get paid?
Card payments are paid out every weekday, two business days after the sale.
Can I sell wholesale from the same store?
Yes. Mark products as wholesale, then send your wholesale buyers a private catalogue link with their own prices.
How do returns work?
Customers request a return from their order page. You approve it, and Tillo emails them a prepaid label.
Support
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Average reply time: 8 minutes, 7 days a week.