Frequently asked questions
Can't find what you're looking for? Contact us and we'll get back to you quickly.
Appointments
How do I book an appointment?
Book online in about a minute on our booking page, call (555) 010-0200 or visit the front desk. Most patients can be seen the same or next day.
Can I choose my doctor?
Yes. You can pick a specific doctor when booking, or choose the first available doctor in any department.
How do I cancel or reschedule?
Use the patient portal or call us. Changes are free up to 24 hours before your appointment.
Do you offer video consultations?
Yes. Many follow-ups, prescription reviews and general medicine visits can be done by secure video call.
Insurance & payment
Which insurance plans do you accept?
We bill more than 40 plans directly, including Harborline, Veridian, Crestmark, UnityCare, Oakridge and Lumen+. Contact us to check your plan.
What does a visit cost without insurance?
Self-pay prices start at $85 for a GP visit. You can see prices for every department on our services and pricing pages.
Do you offer payment plans?
Yes. Larger dental and specialist treatments can be spread over 3 to 12 months at no extra cost.
Results & patient portal
How will I get my test results?
Results appear in your patient portal as soon as a doctor has reviewed them, usually within 24 to 48 hours. We call you if anything needs urgent attention.
Can I request prescription refills online?
Yes. Tap refill next to any active prescription in the portal and the pharmacy team will prepare it.
Is my data secure?
Your records are encrypted and only shared with the clinicians involved in your care.