Help & support
How can we help, Maya?
Real people reply in under 3 minutes, 24/7. For a lost card, freeze it first from Cards.
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Lost or stolen card
Freeze it instantly and order a replacement.
Dispute a payment
Report a charge you don't recognise.
Transfer times
When your money will arrive, by country.
Account security
Two-factor, passkeys and active sessions.
Popular questions
How is my money protected?
Deposits are held with partner banks and insured up to $250,000 per depositor. This is sample text: replace it with your institution's own disclosures.
Are there fees for spending abroad?
Metal and Private plans pay no foreign transaction fees. Standard plans pay 0.35% on transfers in other currencies.
How do I close an account?
Move the balance out, then open Settings and choose Close account. Pots and business accounts close separately.
When does interest get paid?
Interest is calculated daily and paid on the 18th of each month.
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