Help centre
Frequently asked questions
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Getting started
How long does setup take?
Most teams connect their first tool and see a dashboard within five minutes.
Do I need a developer?
No. Our one-click integrations cover the most popular tools. Developers can use the API for anything custom.
Can I import historical data?
Yes, Nova imports your history automatically when you connect a tool.
Billing
Is there a free trial?
Yes, every plan includes a 14-day free trial with no credit card required.
Can I change plans later?
You can upgrade or downgrade at any time and we prorate the difference.
Do you offer refunds?
Contact us within 30 days of payment for a full refund.
Security & data
Where is my data stored?
Data is stored in secure, encrypted data centres in the EU or US, depending on your preference.
Who can see my dashboards?
Only the people you invite. Roles and permissions let you control exactly who sees what.